At Tiantian Clean Laundry Liquid LLC, we are committed to providing a smooth and convenient shipping experience. Please review our shipping policy for information about order processing, delivery, and tracking.
1. Shipping Destinations
We currently ship to addresses within the United States only.
We do not offer international shipping at this time.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons, holidays, or promotional periods, processing times may be slightly longer.
3. Shipping Time
Estimated delivery time is generally 3–7 business days after an order has been shipped.
Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.
4. Shipping Carriers
We work with established third-party shipping carriers to deliver orders safely and efficiently.
Depending on the shipping destination, package size, and delivery requirements, orders may be shipped through the following carriers:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
- DHL
We reserve the right to select the most suitable carrier for each shipment based on service availability and delivery requirements.
The actual carrier used for your order will be reflected in the shipping confirmation or tracking information when available.
5. Shipping Costs
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, package weight, dimensions, and selected shipping service.
6. Order Tracking
Once your order has been shipped, tracking information will be provided by email when available.
You can use the tracking number on the corresponding carrier’s official website to check your shipment status.
Please allow some time for tracking information to become active after the carrier receives your package.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
We cannot guarantee changes to shipping addresses after an order has been processed or shipped.
If you notice an error in your shipping information, please contact us as soon as possible.
8. Delayed, Lost, or Damaged Packages
Although we work to ensure timely delivery, shipping delays may occur due to carrier issues, severe weather, holidays, or other unexpected circumstances.
If your package appears delayed, lost, or damaged during delivery, please contact our customer support team for assistance.
We will review the situation and help determine the appropriate next steps.