At Tiantian Clean Laundry Liquid LLC, we want you to be satisfied with your purchase. If you experience an issue with your order, please review our return and refund guidelines below.
1. Return Eligibility
Products may be eligible for return within 30 days of delivery.
To qualify for a return, items must be unused, in their original condition, and include their original packaging where applicable.
Items that have been used, damaged through misuse, or are no longer suitable for resale may not qualify for a return.
2. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide your order information and clear photographs showing the issue so we can review your request.
For confirmed quality-related issues, we will provide an appropriate resolution, which may include a replacement or refund. Return shipping costs for confirmed defective or incorrect items will be covered by us.
3. Non-Quality Returns
If you wish to return an item for reasons unrelated to product quality, such as a change of mind, the item must meet our return eligibility requirements.
Customers are responsible for return shipping costs for non-quality-related returns.
4. How to Request a Return
To request a return, please contact our customer support team with:
- Your order number
- The product you wish to return
- The reason for the return
- Supporting photographs, if applicable
Please wait for return instructions before sending any items back.
5. Refund Processing
Once your returned item has been received and inspected, we will notify you of the refund approval or rejection.
Approved refunds will be issued to the original payment method within 3–5 business days after the returned item has been received and approved.
Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.
6. Exchanges
If you receive a defective or incorrect product, please contact us for assistance with a replacement or another appropriate resolution.
7. Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it can no longer be canceled and must follow our return procedures.
8. Contact Us
If you have questions about returns or refunds, please contact our customer support team.