Tiantian Clean Laundry Liquid LLC respects your privacy and is committed to protecting the personal information you share with us when using our website.
This Privacy Policy explains how we collect, use, disclose, and protect your information.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
- Name
- Billing and shipping addresses
- Email address
- Phone number, if provided
- Order details and purchase history
- Payment-related transaction information
- IP address, browser type, device information, and website usage data
We collect only the information reasonably necessary to operate our website and provide our services.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Send order confirmations and updates
- Respond to customer service requests
- Process returns and refunds
- Improve our website and shopping experience
- Detect and prevent fraudulent transactions
- Meet applicable legal and regulatory obligations
3. Payment Information
Payments are processed through third-party payment service providers.
These providers handle payment information in accordance with their own privacy and security practices and applicable Payment Card Industry Data Security Standard (PCI DSS) requirements.
We do not store complete payment card numbers or CVV security codes on our website servers.
4. Sharing Your Information
We may share necessary personal information with trusted third-party service providers that help us operate our business, including:
- Payment processors
- Shipping and delivery providers
- Website hosting and technical service providers
- Order processing and customer support services
These providers may access information only as reasonably necessary to perform their services.
We do not sell your personal information to third parties.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, remember shopping preferences, analyze website traffic, and enhance the browsing experience.
You may adjust your browser settings to manage or disable cookies. However, certain website features may not function properly if cookies are disabled.
6. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for business, operational, legal, and regulatory purposes.
Order and transaction records may be retained for up to seven years after an order is completed, or longer where required by applicable law.
8. Your Privacy Rights
Depending on your state of residence, you may have certain privacy rights, including the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Obtain information about how your personal information is collected and used
- Opt out of certain types of data processing where applicable
To submit a privacy-related request, please contact us.
We will review and respond to requests in accordance with applicable privacy laws.
9. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or applicable laws.
Any updates will be posted on this page.
11. Contact Us
For questions or requests regarding this Privacy Policy, please contact us through the contact information provided on our website.